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India Built the World’s Back Office. A.I. Is Starting to Shrink It.
Artificial intelligence is beginning to automate the white-collar and back-office work that transformed India into a global technology and business process outsourcing powerhouse. The shift threatens millions of jobs in sectors like IT services, customer support, and data processing that have underpinned India's economic growth. India is under pressure to adapt its workforce and economy before AI-driven displacement accelerates.