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Fact-check: The Le Figaro article reports a 113% increase in consumer mediation requests since 2017, backed by data from a Ministry of Economy roundtable (235,000 requests last year). Multiple recent X posts directly share and link to this exact article, including from users citing Le Figaro, with no contradicting reports. The claim is consistent with real-time X discussion and from a reputable source.

Disputed Invoices, Abusive Fees: Consumer Mediation Requests Up 113% Since 2017

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The number of consumer mediation requests has increased by 113% since 2017, with contested bills and abusive fees being common issues. Mediation has become a popular way to resolve disputes between companies and customers, although some sectors are still hesitant to fully implement this process.

Dix ans après son inscription dans le Code de la consommation, la médiation s’impose comme un recours pour régler les litiges entre entreprises et clients. Même si certains secteurs restent encore réticents à appliquer pleinement ce dispositif.

Disputed Invoices, Abusive Fees: Consumer Mediation Requests Up 113% Since 2017

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